Last updated on October 3, 2026
By using our courier services, you agree to be bound by these Terms and Conditions. Please read them carefully before booking any shipment.
All bookings are subject to acceptance by our company. We reserve the right to refuse service for any shipment that does not comply with our policies or applicable laws. You must provide accurate information regarding the sender, recipient, and contents of the shipment.
The following items are strictly prohibited from shipment:
Shipping rates are calculated based on weight, dimensions, destination, and service level. All prices are subject to change without notice. Payment is due at the time of booking unless credit terms have been arranged. Late payments may incur additional fees.
Delivery times are estimates only and are not guaranteed unless specifically stated in writing. We will make reasonable efforts to meet estimated delivery times but are not liable for delays caused by factors beyond our control including weather, customs clearance, natural disasters, or force majeure events.
Our liability is limited to the declared value of the shipment, with a maximum of $100 unless additional insurance is purchased. We are not liable for:
We strongly recommend purchasing additional insurance for high-value items.
Customers are responsible for proper packaging of their shipments. Items must be packaged adequately to withstand normal handling during transit. We reserve the right to refuse or re-package inadequately packed items at the customer's expense.
Tracking information is provided for all shipments. Proof of delivery is considered conclusive evidence of delivery. Claims for non-delivery must be made within 30 days of the shipment date.
All claims for loss or damage must be submitted in writing within 7 days of delivery or expected delivery date. Claims submitted after this period may not be accepted. Documentation including photographs may be required.
Customers must:
International shipments are subject to customs clearance and may incur additional fees. Customers are responsible for all customs duties, taxes, and clearance fees. Delivery times for international shipments are estimates only and may vary significantly.
Booking modifications or cancellations must be requested before the shipment has been dispatched. Cancellation fees may apply. Once a shipment is in transit, modifications may not be possible.
We respect the confidentiality of your shipments. However, we reserve the right to inspect any shipment if required by law or if we suspect prohibited items are being shipped.
These Terms and Conditions are governed by the laws of the jurisdiction in which our company is registered. Any disputes shall be subject to the exclusive jurisdiction of the courts in that jurisdiction.
We reserve the right to modify these Terms and Conditions at any time. Continued use of our services after changes constitutes acceptance of the modified terms.
For questions regarding these Terms and Conditions, please contact our customer service department.
